UNM LoboHealth
About the Plan
The UNM LoboHealth medical plan is available to active benefits eligible employees. The plan offers low out of pocket costs for Tier 1 services and access to a wide range of providers in New Mexico and in the BlueCross BlueShield (BCBS) national network. To find a provider under this plan, visit the BlueCross BlueShield Network.
UNM LoboHealth
Network Tier 1
UNM Health System
Optum Health (formerly DaVita Medical Group)
First Choice Community Health Providers and Facilities
LoboCare Clinic for same-day or next-day acute care appointments
Additional BCBS providers (providing services for lab and x-ray, medical suppliers, mental health, rehab/PT, and fertility)
For help with Tier 1 Scheduling, call 505.272.Lobo (5626)
BCBSNM In-Network
Tier 2
BlueCross BlueShield National PPO, which includes Lovelace Health System providers and hospitals.
You may choose Tier 2 providers at time of service without approval.
Out of Network
Tier 3
Only usual and customary charges are covered
Providers and facilities not contracted with your Third Party Administrator (TPA). Notify your TPA first to receive the maximum available benefit if you use this option
FY27 (July 1, 2026 – June 30, 2027) plan year
FY26 (July 1, 2025 – June 30, 2026) plan year
When and How to Enroll
First, verify your eligibility.
Next, you may take advantage of these three enrollment opportunities:
- When you are newly hired or newly eligible for benefits.
- During the annual Open Enrollment period, typically held in April/May.
- When you experience a Qualifying Change in Status
Finally, if you are enrolling dependents, be prepared to provide “proof documentation”. Some Examples of Dependent Proof Documents are available here. Deadlines for submission of these documents vary in accordance with the enrollment opportunities listed above.
Note: If you separate from employment, termination of coverage will occur; however, you may elect to continue coverage in accordance with COBRA.
Using Your UNM LoboHealth Medical Benefit
- Find a Doctor through the BlueCross BlueShield network.
- Make an appointment.
- Present your UNM LoboHealth ID card when checking in for services. ID cards are mailed after enrollment in the plan.
- Refer to UAP 3410, Sick Leave for time away from work for medical services.
- For information about your prescription drug benefit, see the Prescription Drug Plan page.
Contact Information
UNM LoboHealth
Customer Service: 1.855.235.1042Tier 1 Scheduling: 505.272.Lobo (5626)
UNM TeamHealth: 1.844.866.2224
UNM TeamHealth: 505.925.2432